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Understanding our process

Please allow up to 3 business days for processing of your order - this does not include time for post. For PRE-ORDER items these may take up to 3 weeks to fulfill. Please note, that if you order other items at the same time, those items will be sent when your PRE-ORDER item is ready.

MISS MAIA products are all designed by Tracey Gardner and are laser cut onto acrylic material in Australia. We value the quality, professionalism and relationship we've established with our current laser cutting service who consistently help bring our designs to life. Once received, the acrylic pieces are then assembled by hand and prepared for shipment from Whakatane, New Zealand. Some pieces are paint-filled into the etch and/or glued by hand. We also hand make some of our metal components. MISS MAIA products are all handled with care during production and assembly. All metal findings (hooks, hoops, earring posts, pins) are each sanitised once assembled. MISS MAIA products will not leave our studio if we aren’t completely happy with them.

New collections and designs are added regularly, and also retired regularly. We offer small run restocks and collections. We reserve the right to retire and renew designs as we see fit, and without notice.

We are working towards growing our pakihi (business) so that we're able to bring the laser cutting process in-house to reduce our carbon footprint - this is an important goal for us.

Important things to note with our acrylic

Although rare, due to the nature of the materials used and how they are produced there may be imperfections on the surface of the acrylic. We always quality check pieces to ensure that these items are removed from our inventory. These usually end up in our seconds collection at discounted prices because we don't like the thought of waste. Etching will take place on the front or back and this will differ depending on the material.

The density and location of the glitter, finish or pattern within the acrylic will also vary between pieces - this is especially noticeable on specialty acrylics with varying patterning but less noticeable on mirror, glitter or solid acrylic. This will not affect the wearability of the piece but you may notice they differ slightly to the photos you see online but we love that this adds a bit of uniqueness to your purchase. 

We often have small amounts of acrylic offcuts with each batch of acrylic we receive. These offcuts of acrylic are stockpiled and donated to local Not For Profit organisations, kōhanga or schools for art projects and activities. Please contact us at if you're interested in receiving some of our acrylic offcuts.

Important things to note with our materials

Please be mindful that glues will always lose their bonding properties over time and will degrade due to oils from our skin, dust, humidity or moisture. If this happens, use a Gel or Craft Glue (Loctite or E6000) from your local hardware store to re-attach parts like earring posts or acrylic parts, and allow 12 hours drying time before wearing again.

Some of our metal findings (hooks, earring posts, hoops, badge pins, jump rings, keyrings, chains) will differ in size between products of the same kind as we use a variety of jewellery or accessory suppliers each with differing lengths and thicknesses and we use our supplies at different times, between batches of assembly. This does not effect the wearability or function of our pieces. 

We care about the environment

Most jewellery and accessory items are shipped inside a cotton-filled box (at no extra cost) which can also be used to store your MISS MAIA jewellery. For bulk items such as our jewellery holders we use padded cardboard packaging and fill to keep them safe when shipping. We use paper fill or tissue for padding to keep items safe in transit and use compostable mailing bags. Our courier labels are the only component of our packaging that aren't reusable, compostable or recyclable. Please make sure to remove the courier label before composting. 

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