FREE NZ Shipping on orders $125 and over FREE NZ Shipping on orders $125 and over

Return & Refund Policy

If your order is received faulty or significantly not as represented in pictures on the website or as described, we will happily exchange or refund your purchase within 30 days. You must contact us by email within 7 days of receiving your MISS MAIA jewellery. If there is a fault, damage or breakage when you receive your MISS MAIA jewellery, please supply clear pictures via email to: We will then decide what action will be taken and keep you informed.

We do our best to present our MISS MAIA products accurately and provide relevant information about each of the materials used on the product. We can not provide a refund, return or exchange if you simply have a change of mind, or most importantly, if you have not read the item description provided about the MISS MAIA piece you have purchased. Please allow for slight colour variation from your monitor to your product in real life – all screens display colours differently.

If you have received your item(s) and realised you have made a mistake due to selecting the wrong product from the online store, please contact us at to rectify. We cannot guarantee that the item(s) you had intended to purchase will be available. If the replacement item(s) are available, a fee of $10 will be invoiced for the safe return of the item(s) and the handling and delivery of the new item(s). You will be provided with a return shipping label once the fee is paid in full along with instructions on how to safely return the item(s). This process can take up to 3-5 days from return to redelivery.