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Return & Refund Policy

If your order is received faulty or significantly not as represented in pictures on the website or as described, we will happily exchange or refund your purchase within 30 days. You must contact us by email within 7 days of receiving your MISS MAIA jewellery. If there is a fault, damage or breakage when you receive your MISS MAIA jewellery, please supply clear pictures via email to: missmaiadesign@gmail.com. We will then decide what action will be taken and keep you informed.

We do our best to present our MISS MAIA products accurately and provide relevant information about each of the materials used on the product. We can not provide a refund, return or exchange if you simply have a change of mind, or most importantly, if you have not read the item description provided about the MISS MAIA piece you have purchased. Please allow for slight colour variation from your monitor to your product in real life – all screens display colours differently.